Refund Policy
Last updated: July 22, 2026
1. Overview
This Refund Policy explains how Easipay handles refunds, reversals, and chargebacks for transactions processed through our platform, including money transfer, AEPS, mobile recharge, bill payments, wallet operations, and related services.
By using Easipay, you agree to the terms outlined in this policy, along with our Terms and Conditions.
2. General Principles
- Refunds are processed only for eligible failed, duplicate, or unauthorized transactions.
- Refund timelines depend on the service type, banking partner, and payment network rules.
- Refunds are credited to the original source of payment or your Easipay wallet, as applicable.
- Service charges, convenience fees, and partner deductions may be non-refundable unless required by law.
3. Service-Wise Refund Guidelines
| Service | Refund Eligibility | Typical Timeline |
|---|---|---|
| Money Transfer (DMT) | Failed transactions or amounts debited without successful credit to beneficiary | 3–7 working days after partner confirmation |
| AEPS | Failed cash withdrawal or deposit where amount was debited but not disbursed | 3–7 working days after investigation |
| Mobile Recharge | Failed recharge where amount was debited; successful recharges are generally non-refundable | 2–5 working days |
| Bill Payments | Failed bill payment where amount was debited; successful payments to billers are non-refundable | 3–7 working days |
| Wallet Top-up / Settlement | Duplicate credits, failed loads, or incorrect debits verified by Easipay | 2–5 working days |
4. Non-Refundable Cases
Refunds will generally not be provided in the following situations:
- Transaction completed successfully and credited to the intended beneficiary or biller.
- Incorrect beneficiary details, mobile number, or bill account number entered by the user.
- Delays caused by banks, NPCI, telecom operators, or third-party service providers beyond Easipay's control.
- Transactions disputed after the permitted reporting window without valid proof of error.
- Violation of Easipay Terms, fraudulent activity, or misuse of the platform.
5. How to Request a Refund
To request a refund, contact us with the following details:
- Registered name and Easipay account ID.
- Transaction ID / reference number.
- Date, amount, and service type.
- Description of the issue and supporting screenshots or documents.
Send refund requests to info@easipay.in or raise a complaint through our Customer Grievance Redressal process.
6. Refund Processing
Once a refund request is received:
- We acknowledge the request and assign a reference number.
- Our team verifies the transaction status with internal records and partner systems.
- Eligible refunds are initiated to your wallet or original payment source.
- You will be notified by email or SMS once the refund is processed or if additional information is required.
7. Chargebacks & Disputes
If a refund is initiated by a bank or payment partner through a chargeback or dispute process, Easipay will cooperate with the investigation. Accounts involved in repeated invalid disputes may be suspended pending review.
8. Policy Updates
Easipay may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Services constitutes acceptance of the revised policy.
9. Contact
For refund-related queries, contact:
Easipay Support
KGP - 16846Z, MK COMPLEX KIZHISSERI
Kuzhimanna, Malappuram, Kerala, India - 673641
Email: info@easipay.in
Phone: 924922222