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Privacy Policy

Last updated: July 22, 2026

1. Introduction

Easipay ("we", "us", or "our") operates a fintech platform that provides money transfer, AEPS, mobile recharge, bill payments, account opening, and related financial services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and Services.

By accessing or using Easipay, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

2. Information We Collect

We may collect the following categories of information:

  • Identity & KYC data: name, date of birth, photograph, Aadhaar, PAN, address proof, and other documents required for verification.
  • Contact information: phone number, email address, and business address.
  • Account information: login credentials, user type, merchant/distributor details, and account preferences.
  • Transaction data: payment amounts, beneficiary details, transaction IDs, wallet balances, settlement records, and service usage history.
  • Device & technical data: IP address, browser type, device identifiers, operating system, and access logs.
  • Communications: support requests, feedback, and correspondence with our team.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our Services.
  • Verify identity and comply with KYC, AML, and regulatory requirements.
  • Process transactions, settlements, commissions, and wallet operations.
  • Detect, prevent, and investigate fraud, unauthorized access, or suspicious activity.
  • Improve platform performance, security, and user experience.
  • Send service-related notifications, alerts, and support responses.
  • Comply with applicable laws, court orders, and regulatory obligations.

4. Legal Basis for Processing

We process personal data based on one or more of the following: your consent, performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating a secure and reliable financial services platform.

5. Sharing of Information

We may share your information with:

  • Banks, payment networks, and authorized service providers involved in transaction processing.
  • KYC and identity verification partners.
  • Technology vendors that host, secure, or support our infrastructure.
  • Regulatory authorities, law enforcement, or government agencies when required by law.
  • Affiliates and business partners under strict confidentiality and data protection obligations.

We do not sell your personal information to third parties.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption, access controls, secure servers, and monitoring systems. While we strive to protect your data, no method of transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and regulatory retention requirements. Transaction and KYC records may be retained for extended periods as mandated by applicable law.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access and review the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of data where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a relevant data protection authority.

To exercise these rights, contact us using the details below.

9. Cookies & Tracking

We may use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Easipay Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Easipay
KGP - 16846Z, MK COMPLEX KIZHISSERI
Kuzhimanna, Malappuram, Kerala, India - 673641
Email: info@easipay.in
Phone: 924922222